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Our Guarantee / Returns Policy
Returns Policy
Your satisfaction is important to us. All drug and alcohol screening devices provided and/or sold by DrugChek NZ have a minimum of 9 to 15 months shelf-life from the source manufacturer. This is further endorsed with our comprehensive back-up and support provided by DrugChek NZ Ltd. Please do not hesitate to contact us should you have any queries.Any claims must be lodged with DrugChek NZ within 7 days of goods receipt, quoting the packing slip numbers and date along with the Lot# and expiry date of the goods concerned. DrugChek NZ Ltd shall, replace or refund the purchase price of the goods, if applicable, in accordance with the Consumer Guarantees Act 1993- see our Terms and Conditions of Sale online for more details.
Online Purchases /Shopping Cart
We accept Mastercard and Visa Credit Card payments through DPS - Direct Payment Solutions (SSL SecureSocket Layer) data encryption. Payment may also be made through Internet Banking/Direct Credit.
Payments are accepted in $NZ only, Drugchek NZ does not export or sell product outside of New Zealand.
Online Payments :
No goods will be shipped - until payment has been received and processed by Drugchek NZ - [approx 24-36 hrs].
Delivery Times :
Goods are dispatched through NZ /Courier - after your payment is received / processed by Drugchek NZ. (24-36 hours)
Delivery times are :
Auckland and North Island destinations overnight delivery
South Island destinations - delivery within 48 hours of dispatch
Website Security - Provided to DrugChek NZ Ltd by DPS (Direct Payment Solutions)
DPS is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored on site are encrypted using 168bit 3DES encryption.
DPS is also certified AIS compliant: "Direct Payment Solutions has successfully completed the Visa Account Information Security (AIS) validation process to demonstrate compliance with the Visa Global AIS program. The AIS program defines security standards and industry best practices to protect sensitive data such as credit card account information and other transaction and personal details. Adherence to these standards will minimize the possibility of data compromise."
Placing Orders
When you press ’Place Order’ you will be redirected to the secure payment gateway to complete your transaction. After processing your payment on this site you will be brought back to your receipt. No goods will be shipped - until payment has been received and processed - [approx 24-36 hrs].Online Payments :
No goods will be shipped - until payment has been received and processed - [approx 24-36 hrs].
Existing DrugChek NZ Customers :
Purchase Orders may be used and you will be invoiced as per the norm.
Online Delivery Schedule
Deliveries to South Island Destinations (NZ$20.00) -48 hours after dispatch
Auckland City Area and Suburbs (NZ$10.00) - overnight delivery
To North Island destinations other than Auckland ($14.50) - overnight delivery
Payments :We accept payment in $NZ only
